FAQs
Orders & Shipping
For full details, please see our Delivery & Returns page here.
How long does it take to process an order?
Orders are processed within 1-2 working days (Monday to Friday) and then dispatched from the UK.
What delivery options are available?
UK orders over £20 (including Year Planners) qualify for free delivery. Standard shipping is through Royal Mail 2nd Class (2-3 business days, untracked) or EVRI Standard (2-4 business days, tracked for larger items). Tracked and 1 day shipping options are also available at checkout.
How can I track my order?
If you select a tracked service, you will receive a tracking number upon dispatch. Untracked services do not offer tracking information.
What if my order doesn’t arrive?
For UK orders, Royal Mail considers items lost only after 10 working days. If you’re concerned about a delay, please email us at info@lucysaysido.com with your order details, and we’ll look into it.
Do you ship internationally?
Yes, international shipping is available, with rates calculated at checkout. If you encounter issues, please reach out to us at info@lucysaysido.com
Will I need to pay import duties?
Any duties or taxes for international orders are the buyer’s responsibility. EU orders under €150 (including shipping) will have delivery duties paid, with no charges upon delivery.
How long does international delivery take?
Standard international orders are usually sent via Royal Mail, with delivery typically in 3-7 business days. Please note that customs delays can occasionally occur.
Returns and Refunds
Yes, we accept returns within 14 days of delivery. Please email us at info@lucysaysido.com before sending anything back. Please ensure items are in their original condition with all packaging included. Buyers are responsible for any return shipping costs and items must be in their original condition and include all original packaging.
Once we receive the returned item(s) the charges will be credited to you (though postage and shipping costs are non-refundable). Used, opened, and/or sale items cannot be returned.
What if my item arrives damaged?
If your item arrives damaged, please contact us with photos at info@lucysaysido.com so we can arrange a replacement or refund.
Product & Sustainability
Are your products environmentally friendly?
Sustainability is central to Lucy says I do. All of our products are printed and assembled by hand in the UK using only responsibly sourced materials to minimise our carbon footprint. We use FSC-certified paper stock, vegetable-based printing inks and environmentally responsible printers and we use recycled materials and packaging wherever possible.
Do you take wholesale orders?
Certainly! We offer wholesale options for our range of paper goods. If you’re interested in stocking our wrapping paper, planners, notebooks, or greeting cards, we’d love to discuss how we can work together. Each of our products is designed with a focus on quality, a love of pattern and timeless design. For more details on pricing and orders, please get in touch directly—we look forward to working together.
Please visit our website wholesale page here or send us an email to wholesale@lucysaysido.com or we are also on FAIRE
Please note we do not allow our product to be purchased through our website and then resold. You must apply to be an authorised reseller, this includes gift boxes and edits.
How should I care for my products?
Our products are crafted to last. We recommend keeping paper items in a dry, cool environment to ensure they stay in the best possible condition and to avoid long periods in direct sunlight.
Press Contact
Please email lucy@lucysaysido.com
Collaborations
We have worked on a number of collaborations including Birchbox, Olivia Rubin ,Poppy Loves London and Tara Lauren.
If there’s something you have in mind please email us at info@lucysaysido.com
We do not collaborate with other designers by adding others’ designs to our products.
Can you make me a bespoke product?
Unfortunately due to the cost implications we are unable to make completely bespoke products or change individual items as we need to produce certain quantities in order to make a product work from a cost perspective. We are of course open to any feedback you have on the items we have designed but we can’t manufacture your ‘dream’ notebook.
Do you offer discounts?
The best way to stay informed about discounts is by subscribing to our newsletter or following us on Instagram.
Sign up to our newsletter at the bottom of any of our website pages
Follow us on Instagram here: @lucysaysido
Privacy and Information
Your privacy is important to us too. Please see our full privacy policy here.
For any issues with your order, feel free to contact us at info@lucysaysido.com and we will do our very best to help.
Bespoke Design FAQs
What kind of custom work do you do?
We work on a variety of design projects from bespoke wedding stationery design, pattern design, textile design, custom illustrations and map design.
I’d love a custom design, how much would this be and how long would it take?
Each design commission we take on is entirely unique, so we don’t offer set packages. Costs vary based on the specific design details, including complexity, quantities, printing methods, finishing touches, and materials. After the initial consultation, we’ll provide a tailored quotation based on what we have discussed. We’re flexible with budgets and happy to explore options that align with your vision and timeframe. We do get booked up months in advance so it is worth inquiring early to avoid disappointment. If you’d like more information, please get in touch wedding@lucysaysido.com
What is the process for your custom work?
Please see our custom process page for more details.
What types of printing do you offer?
To accommodate all styles and budgets we offer a number of beautiful finishes including Digital (flat) printing, letterpress, hot foiling and screen printing. We also offer a number of very specialist finishes including edge painting, die cutting, corner rounding and hand stitching.
Can I order samples?
If you would like some samples of our bespoke designs, please send us an email info@lucysaysido.com
I don’t live in the UK is this a problem?
Absolutely not, we have worked with lots of wonderful people from all over the world, and the beauty of the modern world means that we can work with anybody no matter how far away they are.
Please note, Lucy says I do is not responsible for duties or taxes for international orders these are the buyer’s responsibility. To find out more information about rules, regulations and rates, please contact your local customs office.