Free UK delivery

FAQs

How long will it take for my order to ship?

Because we are a small company, non-custom shop orders will be processed within 2-3 business days. We ship via Royal Mail first class, but rush shipping is available.

Personalised and bespoke items will be sent via next day delivery (within the UK) using a tracked and signed for service. For more information on timings please see our Terms and conditions page here.

What’s the difference between personalised wedding designs and bespoke/custom wedding designs?

Personalised wedding stationery means your own wedding details and wording added to an existing hand drawn Lucy says I do stationery design. For examples of our existing designs, please click here.

Bespoke/custom stationery means an original, one off Lucy says I do wedding stationery design tailored specifically to you and your day. For examples of our bespoke work, please click here.

It is also possible to have custom pieces made as part of a personalised wedding stationery design too, for example you could change a colour, or add a custom map to your personalised wedding stationery suite. Contact us here if you have any questions.

Will I see a proof before my designs are printed?

Yes…

If you purchase personalised stationery, you will receive 2 proofs free of charge. Additional amends to personalised designs will need to be charged at £25 per amend.

If you purchase a bespoke design you will receive 3 proofs free of charge. Additional amends to your bespoke designs outside of this will need to be charged at an hourly rate of £45.

What kind of custom work do you do?

We work on a variety of stationery and design projects including wedding stationery, textile design, pattern design, birth announcements, shower invitations, social stationery, holiday cards, custom illustration and custom map design.

I’d love a custom design, how much would this be and how long would it take?

As each design commission is completely unique, we don’t offer any packages. All costs are dependent on the individual design elements and depend on the intricacy of design as well as quantities, printing processes, finishing and materials. Each bespoke commission takes between 35 to 100 hours to finalise, from the initial design consultation, through to printing and finally assembly. Following the initial consultation, we will prepare a quotation. We understand that all budgets are different and we’re happy to work with different budgets, and will do our best to design around your ideas, within your budget and your timescales. If you have any questions, contact us here.

What is the process for your custom work?

Please see our custom page for more details.

Can I make colour changes to the Personalised collections?

We can make colour changes to the items in the personalised collections but will have to charge a custom design fee, depending on the quantity and complexity of the changes made.

Can I have a Personalised design letterpress printed or hot foiled?

All of our designs have been full colour printed, however some of them can certainly be adapted for letterpress printing and hot foil stamping. If this is something that you’re interested in please contact us here for more information.

What types of printing do you offer?

To accommodate all styles and budgets we offer a number of beautiful finishes including Digital (flat) printing, letterpress, hot foiling and screen printing. We also offer a number of very specialist finishes including edge painting, die cutting, corner rounding and hand stitching.

Do you offer printing services for designers?

No I’m afraid we only print our own designs.

Can I order samples?

Sample packs of personalised wedding stationery can be purchased via our shop. If you would like some samples of our bespoke/custom designs, please contact us here.

I don’t live in the UK is this a problem?

Absolutely not! We have worked with lots of wonderful people all over the world, and the beauty of email and Skype means that we can work with anybody no matter how far away they are.

Please note, Lucy says I do is not responsible for any custom fees or duties incurred on international shipments as these are the sole responsibility of the purchaser. To find out more information about rules, regulations and rates, please contact your local customs office.

Do you take wholesale orders?

Yes we do, please see our Wholesale Enquiry page.

What are Lucy says I do’s eco credentials?

All of our paper and material products are printed in the UK and assembled and finished by hand to ensure they are of the highest quality. We have spent a long time researching the highest quality, environmentally friendly supplies and suppliers. We use FSC-certified paper stock and environmentally responsible printers and we use recycled materials wherever possible.

The product I want to order is out of stock, what do I do?

While we do our best to keep all items on our website in stock, there may be instances when an item is unavailable. In this case, please feel free to email us about your interest in our products and we’ll notify you by email the date the item is expected back in stock.

Custom Map Guidelines

Please submit the following information for map drawing: A screen shot of the area that you’d like incorporated, relevant post code information, the 3 key landmarks that you’d like illustrated and all relevant roads etc. Up to 3 illustrations are included in the price, additional places you would like illustrated are no problem but are an extra fee. Contact us here if you have any questions.

Free UK delivery